Get answers to your questions about tile grout from Grout360
When does my order ship? Orders are shipped the next business day, normally within 24 hours from when it was placed. We mainly use USPS Priority mail, since its the lowest cost option. Since all products are made to order, and we keep stock to a minimum, we need time to make your grout. If you need faster shipping, please contact us for a quote.
How long does it take to receive my order? Typical orders are delivered 3-5 days after being ordered. Next Day available on a very limited basis. Email if you need the product ASAP and we will see if we can accommodate.
How much grout do I need? Estimating grout usage depends on three main pieces of information; tile dimensions, tile thickness, and grout joint widths. There are many online calculators that you can easily find to determine the amount needed. Or contact us and we can assist with the estimate. We always recommend that you get 10-20% extra to compensate for spills, usage errors, and estimate variations.
How much water should I use? The amount of water will be printed on a label that is attached to each bag of material.
My grout looks almost white in the bag, is this correct? Yes, since some of the colorants we use are activated by water, you will not see the true color of the grout until water is added and thorough mixing has occurred.
Why is the grout more expensive than grout at an Home Improvement store? Our grout is made with more expensive colorants, and it also contains admixtures to make it more durable.
Do you match custom colors? Yes, we can match a wide range of colors. We can match to Pantone© Books, paint fan-decks, tile, painted items, paint swatches from home improvement stores, etc.
Do you ship to International locations? Yes, we offer international shipping, but please contact us for shipping quotes.